Politique de remboursement

For all returns and queries, please email caroline@carolinevermalle.com

Digital products

For digital products, unless otherwise advertised*, we have a 24-hour return policy from the time your digital product is sent out to you, which means we will give you your money back should you be dissatisfied. Beyond that delay, we do not offer refunds, however we can give you a credit note of the same amount to use in this store. 

*We sometimes include limited-time bonuses on special digital products offers, that increase the refund window to 14- or 30- days instead of the usual 24 hours. Please see conditions on the special offer page.

Physical products

For physical products, we have a 14-day return policy as per European Union rules – which means you have 14 days after receiving your item to request an exchange or a refund.
To be eligible for an exchange or refund, your item must be in the same condition that you received it, unworn or unused (for books : unread), in its original packaging.
You’ll need to contact us to request a return authorization before sending your item back. If your return is accepted, we will provide you with the return address.
Please note that all shipping and packaging costs are your responsibility. 
Returns sent without prior approval will not be accepted.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item. Unfortunately, we do not give refunds on gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us.